To schedule, reschedule and cancel exam:
Massachusetts Trial Court (MTC)
This page contains specific information about testing for the Massachusetts Trial Court – Court Officer and Probation Officer examinations.
Candidates wishing to learn more about the pre-registration examination requirements can visit the Massachusetts Gov website.
Scheduling Information
Approved applicants who are testing through Pearson will receive an email from IOS detailing the steps they need to take in order to schedule their test. This email will include an applicant’s candidate ID, which is required to log into the Pearson VUE system to register. If you are an approved applicant and you either lost or did not receive this email, please contact IOS at info@iosolutions.org, with “REACH Program Inquiry” as the subject.
Appointments made with Pearson VUE may be made up to 24 hours in advance and exam slots are subject to authorizations from IOS and availability. Applicants wishing to reschedule or cancel an arranged exam appointment are required to provide more than 24 hours notice prior to the appointment time.
Testing Policy Information
On test day, you will need to bring a valid form of identification. Please read through the Global ID Policy 1 (pdf) to ensure that you supply proper identification. Applicants who arrive without proper identification will be unable to test.
Contact us
For pre-examination requirements and other court and probation officer information:
Contact the Massachusetts Trial Court at 617-742-8575 or exams@jud.state.ma.us.
For exam authorization information:
Contact IO Solutions at 888-784-1290 or support@iosolutions.com.
For other the following information:
- Obtain information regarding your Score Report
- Obtain information regarding your examination
- Schedule, cancel, or reschedule an examination
Contact Pearson VUE at:
Office hours
Monday–Friday, 7:00 a.m.–10:00 p.m. CT, Saturday, 7:00 a.m.–4:00 p.m. CT, and Sunday, 9:00 a.m.–3:00 p.m. CT; closed on local holidays.
Telephone numbers
- 888-204-6289 (toll-free)
- +1-320-207-5687 (toll)
Last updated 2024-12-14